Refund policy
Refund Policy
At Equip, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in its original packaging.
- Include proof of purchase.
Certain items may not be eligible for return due to hygiene, customization, or other applicable restrictions.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it promptly.
Return Shipping
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs. Otherwise, customers are responsible for return shipping unless otherwise stated.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Equip
Email: customer@equiptechco.us
Phone: (888) 512-0710